Terms and Conditions of Revel Festivals

Your tour and adventure begins with Revel X Limited, trading as Revel Festivals. Revel X Limited, with its registered office at International House, 10 Churchill Way, Cardiff, CF10 2HE.

We invite you to carefully review the following terms and conditions governing your participation in our festivals and tours.

1. Booking and Payment

1.1 To secure your booking with Revel Festivals, a non-refundable deposit must be paid at the time of booking. The deposit amount and payment instructions will be provided to you upon booking.

1.2 The remaining balance of the trip cost is due no later than ten weeks prior to the scheduled trip commencement date. Failure to make this payment by the specified deadline may result in the cancellation of your booking, and our cancellation policy (Section 4) will apply.

1.3 Please note that the full itinerary and detailed information regarding your booking, including any specific details, will be provided to you only upon receipt of the full balance payment.

2. Cancellation and Refunds

2.1 All cancellations must be advised to us in writing and signed by the Group Leader. Written notification is essential to initiate the cancellation process and ensure a record of the cancellation request. Email is preferable. Cancellations are effective on the day they are received by us.

2.2 Cancellation charges will apply as follows:

  • More than 70 days prior to departure: Deposit only.
  • 70 days or less prior to departure: 100% of tour cost.

Please note: For tours cancelled more than 70 days prior to departure, a cancellation charge equal to the deposit of the number of persons cancelling will apply, regardless of the actual amount paid.

2.3 All deposits made to Revel Festivals are non-refundable.

2.4 Refunds, if applicable, will be processed within a reasonable time frame after receiving a written cancellation notice.

3. Price and Payment Variations

3.1 Revel Festivals reserves the right to notify you of any price increases or variations before accepting your booking. After the confirmation invoice has been issued, the price of your trip may be subject to surcharges in limited circumstances. These surcharges will be explained to you in detail in advance.

3.2 A surcharge may be applied only in the following circumstances: variations in transportation costs, including fuel costs, increases in published airfares, taxes or fees charged for services such as landing taxes at airports, changes in exchange rates applied to the particular package, or the introduction or increase of taxes by the UK or Overseas Government or Regulatory Body. However, the company will absorb an amount equal to 2% of your holiday price before passing on any surcharge to you. Surcharges will be notified by a revised confirmation invoice, which will be sent to you.

3.3 If the surcharge imposed would increase the total tour price by 10% or more, you have the option to cancel your booking within 14 days of the date of issue of the revised invoice and receive a full refund of all payments made, except for any amendment charges.

3.4 In the event that the above-mentioned price variations result in a downward adjustment, the price of your holiday will be accordingly reduced, and any refund due will be paid to you.

3.5 Within 30 days of your departure date, the price of your tour will not be subject to any surcharges at all.

4. Variation of Booking

4.1 We strive to accommodate your requests to alter your arrangements to the best of our abilities. Requests for amendments must be submitted in writing through our website or by post.

4.2 An amendment charge of £50 per booking may apply, regardless of whether the requested amendment is successfully made or not.

4.3 If the alteration to your booking results in an increase in the tour price, you are responsible for paying the additional amount due.

4.4 Should you request a reduction in the number of individuals within your party, the remaining party members may be subject to additional charges, including room supplements where applicable.

5. Variation and Cancellation by Revel Festivals

5.1 While Revel Festivals strives to provide tours as described in promotional materials, we reserve the right to make changes to your trip itinerary when necessary. It is important to note that the majority of changes will be of a minor nature. Significant changes will be communicated to you as soon as reasonably practicable.

5.2 A significant change is defined as one that materially alters your tour experience. This may include, for instance, changes to the departure date, or the quality of accommodation.

5.3 If a significant change is made within four weeks of the trip commencement date, you will have the option to accept alternative arrangements or receive a full refund of all payments made.

6. Force Majeure

6.1 Revel Festivals does not accept liability for any loss, damage, or expense arising from changes or cancellations due to unusual or unforeseeable circumstances beyond our control, including but not limited to war, riot, terrorism, nuclear disaster, natural disasters, technical problems, pandemics, strikes, industrial action and adverse weather conditions.

6.2 We do not accept responsibility for you or your party in the event that you contravene any law or regulation of any of the countries visited during your festival experience.

7. Travel Documents and Health Requirements

7.1 It is your responsibility to ensure that all members of your party hold valid passports and obtain any necessary visas for travel. You should also check vaccination requirements for your destination. Revel Festivals is not responsible for any losses resulting from failure to meet these requirements.

7.2 We recommend referring to the official government website for up-to-date information on vaccination requirements and health guidance in the UK.

8. Supervision and Responsibility

8.1 You should ensure that at least one adult over the age of 21 occupies each accommodation, and there should be a sufficient number of responsible adults present to supervise your group during the tour experience.

8.2 Please note that Revel Festivals is not responsible for the conduct or actions of other teams or groups whom your party may interact with or play against during the tour experience.

9. Coach Travel and Responsibility

9.1 Transportation during the tour experience is provided via standard or luxury coach. It is your responsibility to ensure that you arrive at the designated coach meeting points at the times specified in your itinerary. In the event of your late arrival, we cannot be held responsible if the coach has departed.

9.2 If your late arrival results in subsequent delays, particularly for match fixtures, we do not assume liability if the match cannot proceed as scheduled.

9.3 For the safety of all passengers, it is incumbent upon you and your party to ensure that hand luggage is securely stowed and that the aisles are kept clear of obstructions.

9.4 Each member of your party may carry one large suitcase and one item of hand luggage per person. It is also your responsibility to secure appropriate insurance coverage to protect against the risk of loss or damage to all packages and personal belongings.

10. Insurance

10.1 It is a mandatory requirement for all travellers to obtain adequate travel insurance for your tour experience. Revel Festivals can provide information about available insurance options, but it is solely your responsibility to secure suitable insurance coverage.

11. Our Responsibility for Your Festival Experience

11.1 Revel Festivals assumes responsibility for ensuring that your tour experience aligns with the description provided on our website (subject to any significant changes that you are informed of before departure). We also commit to delivering services that meet a reasonable standard. In the event that a part of your experience is not provided as promised, and in accordance with these booking conditions, we are prepared to offer reasonable compensation if we acknowledge that the quality of service was inadequate and impacted the enjoyment of your tour experience, up to a maximum of three times the cost of your travel arrangements.

11.2 Revel Festivals does not accept responsibility in cases where the failure to perform or improper performance can be attributed to:

(i) Your own actions or omissions, or those of any member of your party;
(ii) Actions of a third party unrelated to the provision of your tour experience, provided such actions were unforeseeable or unavoidable; or
(iii) Events that neither we nor the supplier of the service(s) could have predicted or prevented, even with all due care.

11.3 Please note that if you suffer death, injury, or illness during your tour experience as a result of participating in an activity that is not included in the inclusive arrangements booked with us, we bear no liability. Nevertheless, we will provide assistance whenever possible.

12. Complaints and Dispute Resolution

12.1 If you encounter any issues or difficulties during your tour experience, it is imperative that you promptly inform our designated representative at the tour location. This allows us to make immediate efforts to resolve the problem.

12.2 In the event that the issue cannot be satisfactorily resolved at the tour location, we will request your group leader to complete a complaint form. Subsequently, we will conduct a thorough investigation upon your return from the tour and provide you with a comprehensive report of our findings.

12.3 Failure to take either of these steps—informing our representative on-site or completing the complaint form—may affect our ability to investigate your complaint thoroughly and may impact the resolution process.

12.4 In the event of any dispute arising between you and Revel Festivals, such disputes will be governed by the laws of England and Wales, under the exclusive jurisdiction of the English courts.

12.5 Please note that complaints must be submitted in writing within 28 days of your return from the tour experience.

13. Website Accuracy

13.1 While we make every effort to provide accurate information on our website, it's important to acknowledge that circumstances beyond our control may occasionally necessitate changes to tour details. Consequently, we reserve the right to modify the contents of our website at any time.

By booking a trip with Revel Festivals, you agree to abide by these terms and conditions.